FAQs
Where are you located and where do you service?
We are located in Melbourne, Australia and we only service Metro Melbourne.
How do I make a booking?
Book your jumping castle online hassle-free on our Hire Shop page. Alternatively, you can enquire through the Contact Us page, or by clicking the pink "Chat with us" button on the bottom right of the screen, or email us at bouncybubblehouse@gmail.com
Is there a delivery and set up cost?
Our Delivery Fee includes setup and pack down, for your convenience.
We charge a delivery fee based on a distance tier system (Distance is calculated from North Melbourne, 3051):
0 - 25km = $100
26 - 35km = $125
36 - 45km = $150
Please ensure you enter your venue address in the shipping address section during checkout to reflect the correct delivery fees.
Can I book after hours/night time?
No, all bookings will need to end by 6pm.
Is there a security bond to be paid?
Yes, a $100 refundable bond needs to be paid with every hire product during the time of booking. The $100 refundable bond is held until after your event, assuming the items are clean and undamaged. If our hire equipment is damaged, stained, or excessively messy at the end of your hire period, the deposit becomes non-refundable. Additional damage costs may apply. Please read our Policies for more information.
How do I pay?
We offer payment options including PayPal, credit/debit card, bank transfer (funds must be available in our account on the morning of booking) or cash on delivery. Payment must be made in full prior to the jumping castle being set up.
What happens if it rains on the day of my outdoor event?
In the case of strong winds (30km/h or higher) or heavy rain forecasted on the day of your reservation, we will contact you promptly to address the situation. Should cancellation be necessary, we are more than happy to reschedule your jumping castle, as long as the date is available. In the absence of a rescheduling option, your full bond or payment amount will be refunded.
Can I change my mind and cancel my booking?
You can cancel and get a full refund of your deposit if you cancel before 7 days of the hire date. However, if you cancel within 7 days, your deposit will be forfeited unless it's due to bad weather. This policy is implemented because reservations are set aside for you, and last-minute cancellations would disrupt our business operations.
What surface can the jumping castle/bubble house be placed on?
Our castles can be set up on various surfaces, both indoor and outdoor - such as grass, concrete, paving, and asphalt. Surface must be flat and clean to avoid damage. We peg on outdoor grass and use weights on harder surfaces.
How is the jumping castle/bubble house powered?
Jumping castles runs off electricity and requires a power point within 25m of the setup location at your house.
Is face painting allowed at my event?
Unfortunately, we do NOT allow face paints on the day of event of hire under any circumstances as they may permanently stain our equipment.
Are your castles good quality?
Our products are top-notch commercial-grade quality, crafted by trusted manufacturers. Rest assured, all our castles comply with Australian Safety Regulations - your child's safety is our priority.
How often do you clean your equipment?
We make sure all our equipment is cleaned and sanitised before your special event following guidance from Safe Work Australia and public health authorities. Hygiene and safety are our top priorities at Bouncy Bubble House.