FAQs

How do I make a booking? 

Book your jumping castle online hassle-free on our Hire Shop page. Alternatively, you can enquire through the Contact Us page, or by clicking the pink "Chat with us" button on the bottom right of the screen, or email us at bouncybubblehouse@gmail.com

 

How do I pay?

We offer payment options including credit card, bank transfer/direct deposit (funds must be available in our account on the morning of booking) or cash on delivery. Payment must be made in full prior to the jumping castle being set up.

 

What happens if it rains on the day of my event?

In the case of strong winds or heavy rain forecasted on the day of your reservation, we will contact you promptly to address the situation. Should cancellation be necessary, we are more than happy to reschedule your jumping castle, as long as the date is available.

 

Can I change my mind and cancel my booking?

You can cancel and get a full refund of your deposit if you cancel before 7 days of the hire date. However, if you cancel within 7 days, your deposit will be forfeited unless it's due to bad weather.

  

Is there a security deposit to be paid?

A refundable security deposit is held until after your event, assuming the items are clean and undamaged. If our hire equipment is damaged, stained, or excessively messy at the end of your hire period, the deposit becomes non-refundable. Additional damage costs may apply.

 

Is there a delivery and set up cost?

There will be a $100 delivery fee, which includes set up and pack down.

 

What surface can the jumping castle/bubble house be placed on?

Our castles can be set up on various surfaces, both indoor and outdoor, like grass, concrete, paving, and asphalt. Surface must be flat and clean to avoid damage. Specify surface when booking for proper equipment. We peg on grass and use weights on harder surfaces.

 

How is the jumping castle/bubble house powered? 

Jumping castles runs off electricity and requires a power point within 25m of the setup location at your house. If no electrical power is available, we can supply a generator for an additional cost.

 

Is face painting allowed at my event?

Unfortunately we do NOT allow face paints on the day of event of hire under any circumstances as they may permanently stain our equipment.

 

Are your castles good quality? 

Our products are top-notch commercial-grade quality, crafted by trusted manufacturers. Rest assured, all our castles comply with Australian Safety Regulations - your child's safety is our priority.

 

How often do you clean your equipment?

We make sure all our equipment is cleaned and sanitised before your special event following guidance from Safe Work Australia and public health authorities. Hygiene and safety are our top priorities at Bouncy Bubble House.